A Day in the Life of
a Property Manager


8:00 AM

Without ResiDesk

You see an angry message that’s already an hour old — the elevators are broken in one of your buildings.

You scramble to contact maintenance and wait to hear back for 30 minutes. You finally hear, they’re broken.

You hurry to put together an announcement to the building and send an email blast.

5% of your residents see the email. 95% are angry because they’re late to work.

With ResiDesk

You see a message, seconds after it’s sent — the elevators are broken in one of your buildings.

You contact maintenance and hear back within minutes. They’re broken.

You send a text announcement to the building and 98% of your tenants see it within 2 minutes.

Crisis averted in minutes. Onto the rest of your day.


10:00 AM

Without ResiDesk

You put together a monthly rent collection report for the owner — 30% of payments are late.

You painstakingly email each delinquent tenant and wait to hear their reply.

Days pass and your follow-up emails and calls go unanswered. Eventually you hear from most tenants and fix your report.

With ResiDesk

You put together a monthly rent collection report for the owner — 30% of payments are late.

You immediately text delinquent tenants and hear back from each of them within minutes.

You send your report off with almost 100% of rent collected and move on with your day.


11:30 AM

Without ResiDesk

You email a tenant to confirm a time tomorrow to show their unit to a prospect.

It’s hours later and there’s no response. You follow-up over email and phone only to finally get a hold of them 2 days later and schedule a time.

Your prospect already found another unit.

With ResiDesk

You send a text to a tenant to confirm a time tomorrow to show their unit to a prospect.

They confirm the time within 2 minutes.


4:30 PM

Without ResiDesk

An angry tenant calls about a clogged bathtub drain that they submitted a ticket for 2 weeks ago.

You scramble to read old messages but can’t figure out what has happened.

You decide to call a technician and find some times that work for him, but when you try calling and emailing the tenant there’s no reply.

Days later, you finally find a time that works. The tenant is unhappy at how long the repair has taken, and you’ve spent a significant part of your week managing a small issue.

With ResiDesk

An angry tenant calls about a clogged bathtub drain that they submitted a ticket for 2 weeks ago.

You check your past conversation on ResiDesk and instantly see that you’d deployed a technician, but the tenant wasn’t available.

In seconds, you create a new thread with the tenant and technician to find a time for the repair.


8:00 PM

Without ResiDesk

A tenant calls your office complaining about a broken cabinet.

Eventually they get routed to your emergency number and the call gets sent to you in the middle of your evening.

You tell the tenant that you’ll send someone over in the morning to inspect the issue.

Your tenant is upset because it took forever to get a hold of you. You’re upset because you just had to step away from your evening to handle a non-critical issue.

With ResiDesk

A tenant texts your ResiDesk # complaining about a broken cabinet.

They immediately get a reply from your automated after hours service letting them know that someone will be over in the morning to inspect the issue.

You and your tenant enjoy your nights, with peace of mind.


9:00 AM

Without ResiDesk

Your property management system (PMS) alerts you that one of your residents is up for renewal in 1 month.

You scour their tenant history on your PMS, but can’t find much information.

You send out a generic renewal email. Weeks later, you still haven’t received a response. You follow up over email and phone. You finally connect with them to find out that they’ve been unhappy about a slow repair that happened months ago. They’re going to move.

Now you only have a few weeks to show the apartment until it’s vacant

With ResiDesk

Your property management system (PMS) alerts you that one of your residents is up for renewal in 1 month.

You quickly look over your conversation history in ResiDesk and see a number of issues that your team was able to solve quickly throughout the last year.

You put together a custom note and reference some of the service the building has provided.

You send this note over text and hear back from the tenant immediately – they’d like to renew.

You send over the contracts via text. They’re signed a month before the tenant’s lease is up.