DATA FLOW
Information we collect
Information you provide
Technical data
ResiDesk
Operate, improve, and secure our services
Sharing & rights
Trusted service providers under contractual safeguards
We do not sell data
SERVICE PROVIDERS
Cloud Infrastructure
Heroku (Salesforce)
Amazon Web Services
AI/ML Services
OpenAI
Anthropic
Grok
Monitoring
New Relic
Bugsnag
All service providers are bound by contractual obligations to protect your data. For details, see our Data Processing Agreement.
18. Google Chrome extension
The ResiDesk Chrome extension opens the ResiDesk web app in a side panel next to the website you are using. You use your existing ResiDesk account and browser sign-in. Your account permissions determine what you can view and do, including whether you can reply to tasks.
The panel shows Tasks and Insights that you can already access in ResiDesk. This may include names and email addresses of users, residents, and prospects, as well as conversation history and task replies. Insights may include account balances and delinquency reports.
The sidePanel permission opens ResiDesk beside the website you are using. The cookies permission and access to https://www.theresidesk.com/* let the panel refresh after you sign in or out. The activeTab and scripting permissions let the extension capture the page where you click its toolbar button.
To detect sign-in changes, the extension checks the names and website domain of two cookies, session and session.sig, on www.theresidesk.com. It does not read, store, send, or display the contents of those cookies. The ResiDesk web app inside the panel uses your session cookies to keep you signed in and load your account data.
Before you first use Tasks or Insights in the extension, ResiDesk explains page matching and data use and asks you to accept. After setup, opening Tasks checks visible text on the page where you opened the extension. It looks for a resident or prospect name, or a property and unit, that matches an open task you can access. If exactly one task matches, ResiDesk opens it with an Undo option. Otherwise, your task list stays open. Opening Insights does not start a page-text check.
Chrome’s activeTab and scripting permissions allow capture after you click the extension button. While Tasks is open, the app can request a fresh capture when that page changes. Chrome may require another toolbar click after you switch tabs or websites. The extension captures up to 32,000 characters of rendered text and 256,000 characters of the page body’s HTML. HTML includes page structure, attributes, links, hidden content, and values stored in markup. It may also contain scripts and application data. The extension treats HTML as data, not code to execute. It does not enter embedded documents, capture screenshots, or read browsing history.
Page capture and uploads are part of Tasks in the extension after setup. ResiDesk sends captured HTML to its servers to improve task matching, including when no task matches or task loading fails. This can include resident or prospect names, unit details, messages, and other data stored in the page. Closing Tasks stops new capture requests. You can use the regular ResiDesk website without this extension functionality. The extension does not change pages in your property management system. Replies and other actions in ResiDesk follow your existing account permissions.
Uploaded page HTML expires after 30 days. An hourly cleanup removes expired copies from the application database. Removing the extension stops future captures. Copies already saved follow the same expiry schedule.
ResiDesk records matching results, task counts, and whether you used Undo in its activity logs. Captured HTML is stored separately, linked to your account and user. It is not sent to a third-party AI service. The snapshot includes a hash and capture status. The extension does not separately collect the page URL or title, but URLs and titles can occur in captured HTML. Your setup acknowledgment is saved in your browser for your ResiDesk account and user.
ResiDesk uses this information to provide your authorized Tasks or Insights workspace and to improve task matching. Existing ResiDesk deletion, rights, and service-provider practices described in this notice apply. The 30-day expiry above applies to saved page content. ResiDesk’s use of information received through Chrome extension permissions complies with the Chrome Web Store User Data Policy, including its Limited Use requirements. ResiDesk does not sell this information or use it for advertising.