CUSTOMER STORY
A look at how one owner/operator used ResiDesk to raise its Google rating, recover delinquent rent, and let AI carry the everyday resident workload.
01
impact
2.0 → 4.4
2.0 → 4.4
2.0 → 4.4
Google rating improvement at target properties
Google rating improvement at target properties
$270K
$270K
$270K
in delinquent rent collected during the first 90 days
in delinquent rent collected during the first 90 days
94.7%
94.7%
94.7%
of messages handled without staff
of messages handled without staff
02
the story behind
INDUSTRY
Owner/Operator
UNITS
6,500
PRODUCTS USED
Customer Service
Delinquency
Work Orders
WEBSITE
legacyresidential.com
Lorem ipsum dolor sit amet, consectetur adipiscing elit
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Legacy Residential Group manages a portfolio of garden-style and mid-rise communities across three states, and like many multifamily operators, its onsite teams were stretched thin across leasing, maintenance coordination, and resident communication. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua, and the volume of everyday resident messages was growing faster than headcount.
Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur, and the team began looking for a way to give residents faster answers without adding more people to the roster.
Recovering revenue that used to slip through the cracks
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti, delinquent balances were often discovered too late for the team to intervene meaningfully. Et harum quidem rerum facilis est et expedita distinctio, and every day of delay made recovery less likely.
"It’s the silent things residents harbor and never call in. No matter how good you think you are, you don’t know they’re there until Sarah brings them out."
Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est. Within the first 90 days, proactive reminders and promise-to-pay conversations gave the leasing team visibility into balances days or weeks earlier than before.
Temporibus autem quibusdam et aut officiis debitis aut rerum necessitatibus saepe eveniet, ut et voluptates repudiandae sint et molestiae non recusandae. Itaque earum rerum hic tenetur a sapiente delectus, and the same conversations that resolved balances also surfaced maintenance issues before they became reviews.
INDUSTRY
Owner/Operator
UNITS
6,500
PRODUCTS USED
Customer Service
Delinquency
Work Orders
WEBSITE
legacyresidential.com
Lorem ipsum dolor sit amet, consectetur adipiscing elit
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Legacy Residential Group manages a portfolio of garden-style and mid-rise communities across three states, and like many multifamily operators, its onsite teams were stretched thin across leasing, maintenance coordination, and resident communication. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua, and the volume of everyday resident messages was growing faster than headcount.
Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur, and the team began looking for a way to give residents faster answers without adding more people to the roster.
Recovering revenue that used to slip through the cracks
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti, delinquent balances were often discovered too late for the team to intervene meaningfully. Et harum quidem rerum facilis est et expedita distinctio, and every day of delay made recovery less likely.
"It’s the silent things residents harbor and never call in. No matter how good you think you are, you don’t know they’re there until Sarah brings them out."
Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est. Within the first 90 days, proactive reminders and promise-to-pay conversations gave the leasing team visibility into balances days or weeks earlier than before.
Temporibus autem quibusdam et aut officiis debitis aut rerum necessitatibus saepe eveniet, ut et voluptates repudiandae sint et molestiae non recusandae. Itaque earum rerum hic tenetur a sapiente delectus, and the same conversations that resolved balances also surfaced maintenance issues before they became reviews.
Customer Spotlights
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Residential units supported across the platform
Prospect and resident conversations handled
each month