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3 Ways to Reduce Wifi Work Orders

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3 Ways to Reduce Wifi Work Orders
3 Ways to Reduce Wifi Work Orders
3 Ways to Reduce Wifi Work Orders

Alex Holman

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We know how important it is for residents to have a high-quality WiFi connection. With more and more employees working remotely, students taking classes online, and everyone streaming The Bachelor, the internet connection has become even more critical to housing communities today than ever before.

However, wifi is a universal pain point in all sectors of multifamily. It’s one of those things that is a constant source of frustration for both residents and property managers alike. But there’s good news! We have a simple solution to help reduce this common headache.

If your residents are experiencing issues with their internet connection, they’re going to be frustrated. We all know that frustration can easily lead them down a path of negative Google Reviews and complaints about your property management company. You can reduce the risk of unhappy residents and maintenance workload by asking the residents with internet issues 3 simple questions:

  1. Ask residents to run a speed test. Most people just assume their WiFi is slow, but it might in fact be working fine. If it’s above 25 MBS then there’s really no issue.

  2. Ask them to check on a different device. This helps you diagnose if there’s really a problem or if it’s isolated to one computer or phone.

  3. Simply ask them to reset their router. Many routers have settings that can be changed and will improve performance (and allow you to close out tickets faster).

Doing those three things will help realign expectations with what’s really happening in the world of WiFi. And in turn, it better allocates your time and maintenance resources.

With ResiDesk, we ask residents these important follow-up questions to arm you and your maintenance teams with the information needed to solve issues with lightning speed and efficiency.

We can help you solve these issues faster and increase the satisfaction of your residents without anyone on your site team having to learn another dashboard, and taking work off your plate. Ready to learn more? Schedule a free demo with us to see how we can help!

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See how ResiDesk creates visibility across the entire resident journey, so you can act earlier, protect renewals, reduce delinquency, and grow NOI.

Reallocating Team Capacity for a More Scalable Operating Model

Offloading routine resident work meant less time spent on repetitive tasks and more time reserved for the moments that require people.

$156,000
in annual payroll freed
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maintenance satisfaction rate
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More Capacity for Lean Teams, Without Another System to Manage

Everyday resident work moved into one continuous text conversation that carried each issue from the first question through resolution.

2.0 → 4.4
Google rating improvement
$270,000+
in delinquent rent collected
94.7%
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Work-order follow-up became a way to hear residents more clearly, recognize employees, and address issues sooner.

50%
response rate on work order surveys
4.2 → 4.6
Google rating improvement
93%
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From Reactive Follow-up to Proactive Resident Operations

A connected system gave site teams the context and consistency to follow up sooner, reduce repeated work, and act before resident issues escalated.

$21,000
in delinquent rent recovered / month
81%
resident satisfaction rate
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increase in event attendance

Reallocating Team Capacity for a More Scalable Operating Model

Offloading routine resident work meant less time spent on repetitive tasks and more time reserved for the moments that require people.

$156,000
in annual payroll freed
87%
maintenance satisfaction rate
76.2%
lift in 5-star reviews

More Capacity for Lean Teams, Without Another System to Manage

Everyday resident work moved into one continuous text conversation that carried each issue from the first question through resolution.

2.0 → 4.4
Google rating improvement
$270,000+
in delinquent rent collected
94.7%
of messages handled without staff

Elevating the Resident Experience Through Deeper Connections

Work-order follow-up became a way to hear residents more clearly, recognize employees, and address issues sooner.

50%
response rate on work order surveys
4.2 → 4.6
Google rating improvement
93%
work order satisfaction rate

From Reactive Follow-up to Proactive Resident Operations

A connected system gave site teams the context and consistency to follow up sooner, reduce repeated work, and act before resident issues escalated.

$21,000
in delinquent rent recovered / month
81%
resident satisfaction rate
10%
increase in event attendance

Reallocating Team Capacity for a More Scalable Operating Model

Offloading routine resident work meant less time spent on repetitive tasks and more time reserved for the moments that require people.

$156,000
in annual payroll freed
87%
maintenance satisfaction rate
76.2%
lift in 5-star reviews

More Capacity for Lean Teams, Without Another System to Manage

Everyday resident work moved into one continuous text conversation that carried each issue from the first question through resolution.

2.0 → 4.4
Google rating improvement
$270,000+
in delinquent rent collected
94.7%
of messages handled without staff

Elevating the Resident Experience Through Deeper Connections

Work-order follow-up became a way to hear residents more clearly, recognize employees, and address issues sooner.

50%
response rate on work order surveys
4.2 → 4.6
Google rating improvement
93%
work order satisfaction rate

From Reactive Follow-up to Proactive Resident Operations

A connected system gave site teams the context and consistency to follow up sooner, reduce repeated work, and act before resident issues escalated.

$21,000
in delinquent rent recovered / month
81%
resident satisfaction rate
10%
increase in event attendance

Reallocating Team Capacity for a More Scalable Operating Model

Offloading routine resident work meant less time spent on repetitive tasks and more time reserved for the moments that require people.

$156,000
in annual payroll freed
87%
maintenance satisfaction rate
76.2%
lift in 5-star reviews

More Capacity for Lean Teams, Without Another System to Manage

Everyday resident work moved into one continuous text conversation that carried each issue from the first question through resolution.

2.0 → 4.4
Google rating improvement
$270,000+
in delinquent rent collected
94.7%
of messages handled without staff

Elevating the Resident Experience Through Deeper Connections

Work-order follow-up became a way to hear residents more clearly, recognize employees, and address issues sooner.

50%
response rate on work order surveys
4.2 → 4.6
Google rating improvement
93%
work order satisfaction rate

From Reactive Follow-up to Proactive Resident Operations

A connected system gave site teams the context and consistency to follow up sooner, reduce repeated work, and act before resident issues escalated.

$21,000
in delinquent rent recovered / month
81%
resident satisfaction rate
10%
increase in event attendance

Reallocating Team Capacity for a More Scalable Operating Model

Offloading routine resident work meant less time spent on repetitive tasks and more time reserved for the moments that require people.

$156,000
in annual payroll freed
87%
maintenance satisfaction rate
76.2%
lift in 5-star reviews

More Capacity for Lean Teams, Without Another System to Manage

Everyday resident work moved into one continuous text conversation that carried each issue from the first question through resolution.

2.0 → 4.4
Google rating improvement
$270,000+
in delinquent rent collected
94.7%
of messages handled without staff

Elevating the Resident Experience Through Deeper Connections

Work-order follow-up became a way to hear residents more clearly, recognize employees, and address issues sooner.

50%
response rate on work order surveys
4.2 → 4.6
Google rating improvement
93%
work order satisfaction rate

From Reactive Follow-up to Proactive Resident Operations

A connected system gave site teams the context and consistency to follow up sooner, reduce repeated work, and act before resident issues escalated.

$21,000
in delinquent rent recovered / month
81%
resident satisfaction rate
10%
increase in event attendance

Reallocating Team Capacity for a More Scalable Operating Model

Offloading routine resident work meant less time spent on repetitive tasks and more time reserved for the moments that require people.

$156,000
in annual payroll freed
87%
maintenance satisfaction rate
76.2%
lift in 5-star reviews

More Capacity for Lean Teams, Without Another System to Manage

Everyday resident work moved into one continuous text conversation that carried each issue from the first question through resolution.

2.0 → 4.4
Google rating improvement
$270,000+
in delinquent rent collected
94.7%
of messages handled without staff

Elevating the Resident Experience Through Deeper Connections

Work-order follow-up became a way to hear residents more clearly, recognize employees, and address issues sooner.

50%
response rate on work order surveys
4.2 → 4.6
Google rating improvement
93%
work order satisfaction rate

From Reactive Follow-up to Proactive Resident Operations

A connected system gave site teams the context and consistency to follow up sooner, reduce repeated work, and act before resident issues escalated.

$21,000
in delinquent rent recovered / month
81%
resident satisfaction rate
10%
increase in event attendance

Ready to stop guessing and start acting on what residents are already telling you?

A VP of Operations should walk away from the demo already sold on the category.

0K+

Residential units supported across the platform

0.00M+

Prospect and resident conversations handled

each month

Prospect and resident conversations handled each month