RECERTIFICATIONS OVERVIEW
ResiDesk sends reminders, answers routine questions, and collects documents in the continous text thread residents already use.
RECERTIFICATIONS IMPACT
ResiDesk helps residents resolve questions and return paperwork sooner, so your team can move files through review with fewer delays.
Of resident conversations handled automatically
Shorter average completion time
Of active recertifications tracked
RECERTIFICATION FEATURES
ResiDesk sends the reminders, answers what the property has approved, collects the paperwork, and hands off anything that needs a person or a compliance decision.
Customizable reminder cadences
Set the reminder schedule by property and by housing program, so LIHTC, HUD, and Rural Development households each get the sequence their program calls for.
Property-approved answers and forms
Residents get immediate answers to the requirement and paperwork questions that stall a packet, sourced from the responses, links, and forms the property has approved.
Streamlined document return by text
Residents upload completed forms and supporting documents right in the same conversation.
Overlapping deadline tracking
Residents under two housing programs get one reminder rather than competing requests, with each deadline still tracked and reported on its own.
Escalations with full context
Questions needing compliance judgment reach the right staff member with the conversation attached, and ResiDesk learns from the answer to handle it next time.
Recertification status visibility
See who was contacted, who replied, which households appear complete, and who still needs follow-up, across every property in one view.
FEATURED TESTIMONIAL
