REVIEWS OVERVIEW
Reach satisfied residents at exactly the right moment, turning positive experiences into a stronger online reputation across your portfolio.
REVIEWS IMPACT
Reach more satisfied residents and ask at the moments they’re most likely to respond.
REVIEWS FEATURES
ResiDesk turns ongoing resident conversations into review opportunities by identifying positive sentiment, making the ask personal, and giving residents a direct path to leave a review.
Proactive resident
outreach
Sarah connects with residents through welcomes, check-ins, and follow-ups, creating more opportunities to hear from satisfied residents who don’t typically contact the site team.
Review requests timed to positive moments
When a resident shares positive feedback after a repair, check-in, or renewal conversation, Sarah identifies positive sentiment and sends a review request in the same thread.
Richer reviews for AI search visibility
Increase review volume and detail to give search engines and AI platforms the signals they need to showcase what each property offers and what residents value most.
Negative sentiment escalation
When a resident expresses frustration, Sarah alerts the site team with the conversation context so they can address the issue before it becomes a public review.
Review attribution and performance
See how many review links were sent, clicked, and submitted, and understand which resident interactions are generating reviews.
Portfolio feedback themes
Understand what residents consistently praise or complain about across properties, teams, and interactions to identify strengths or areas that need attention.
SEE IT IN ACTION
Explore how Sarah identifies positive moments, surfaces issues, and reveals recurring themes across properties.
FEATURED TESTIMONIAL
Missy Singer
EVP of Operations, Nolan Living
