Privacy Policy

Last updated January 01, 2022

This Privacy Notice for ResiDesk, Inc. ("we", "us", or "our") explains how we collect, store, use, and share your personal information when you use our services. This includes, for example:

• Visiting our website at hello.theresidesk.com or any site that links to this notice;
• Using ResiDesk – our texting and data analytics software for customer service to residential rental properties;
• Interacting with us through sales, marketing, or events.

Note for e text residents: This Privacy Policy applies to all users, including e text residents, and outlines your rights regarding your personal information.

Summary of Key Points

• What We Collect: Personal details you provide (e.g. names, phone numbers, email addresses) as well as technical data (like your IP address and browser type) collected automatically.
• How We Process: Your information is used to provide, improve, and administer our services, communicate with you, maintain security, and comply with laws.
• Sharing Information: We may share your information with trusted third parties under strict contractual safeguards.
• Data Security: We use organizational and technical measures to protect your data, although no system is completely secure.
• Your Rights: Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide, such as your name, phone number, email address, username, password, and billing address. We also automatically collect technical details (for example, your IP address and browser type) via cookies and similar technologies.

2. How Do We Process Your Information?

Your information is used to deliver and improve our services, communicate with you, prevent fraud, and comply with legal requirements. We only process your information when we have a valid legal basis to do so.

3. What Legal Bases Do We Rely On?

We process your personal information based on your consent, to fulfill our contractual obligations, to comply with legal obligations, or for our legitimate business interests.

4. When and With Whom Do We Share Your Information?

We may share your data with third-party vendors, consultants, and service providers who help us operate our business. However, we do not share information collected through our SMS program with third parties. We also disclose information during business transfers, to affiliates, or as required by law.

5. Do We Use Cookies and Other Tracking Technologies?

We use cookies and similar tracking methods to collect data about your interactions with our services. These tools help us improve your experience, analyze usage, and manage advertisements. You can adjust your cookie preferences in your browser settings.

6. Do We Offer AI-Based Products?

Some features of our services use artificial intelligence and machine learning. Data processed through these tools is handled securely and according to this Privacy Policy.

7. Is Your Information Transferred Internationally?

Your data may be stored or processed in countries other than your own. We ensure that your information is protected through appropriate safeguards during such transfers.

8. How Long Do We Keep Your Information?

We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Notice or as required by law. Once it is no longer needed, we delete or anonymize it.

9. How Do We Keep Your Information Safe?

We have implemented reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is completely secure.

10. Do We Collect Information From Minors?

We do not knowingly collect personal information from individuals under 18. If you believe that data from a minor has been collected, please contact us immediately.

11. What Are Your Privacy Rights?

Your rights may include accessing, correcting, or deleting your personal information and restricting its processing. The specific rights available depend on your location. Contact us for more details.

12. Controls for Do-Not-Track Features

While most browsers offer a Do-Not-Track feature, no universal standard exists for honoring such signals. Currently, we do not respond to DNT signals.

13. Do U.S. Residents Have Specific Privacy Rights?

Residents of certain U.S. states may have additional rights regarding their personal data. Please contact us if you have any questions about your state-specific rights.

14. Mobile Text Messaging

From a mobile campaign registry perspective, we use text messaging as a communication tool when there is an implied opt‑in through our partners. All recipients of our text messages can opt out at any time using the keyword STOP and opt back in using the keyword UNSTOP, in accordance with TCPA regulations.

We respect your privacy. Information collected through our SMS program will not be shared with third parties.

15. Do We Make Updates to This Notice?

We may update this Privacy Notice from time to time. The most current version will always be posted on our website, with the "Last updated" date reflecting any changes.

16. How Can You Contact Us About This Notice?

If you have questions or comments regarding this Privacy Notice, please contact our Data Protection Officer at hello@theresidesk.com or by mail:

17. How Can You Review, Update, or Delete Your Data?

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please submit a data subject access request or contact us directly.