Q3 2026 MOVE-IN REPORT

Where Move-Ins

Go Wrong

See what more than 165,000 move-ins reveal about where the experience breaks down, what it costs, and how your teams can get ahead of it.


Here's what you'll find in our guide:

What breaks first: The most common move-in problems and when residents report them

What a rough move-in costs: The extra work, resident frustration, and risks to reviews and renewals

Where to focus first: Three actions to catch problems earlier that you can act on immediately

Download the guide

Loading form…

what's inside

A bad move-in costs more than the repair

A missed problem can set off calls, return visits, and frustration for someone who just moved in. In this report, we show where that cycle starts and how to get ahead of it.

What breaks first

See which problems residents report most often in their first week, and how quickly they show up.

The real cost

Learn where a bad move-in costs you in time, resident sentiment, and renewals.

How to get it right

Get three simple steps your team can add to the move-in process you already run.

Trusted by leading multifamily owners and operators

Trusted by leading multifamily owners and operators

Build trusted resident relationships to drive better performance across your portfolio

Answer residents in minutes, fix issues faster, and turn better service into more renewals and a stronger reputation.

0K+

Residential units supported across the platform

0.00M+

Prospect and resident conversations handled

each month

Prospect and resident conversations handled each month

Build trusted resident relationships to drive better performance across your portfolio

Answer residents in minutes, fix issues faster, and turn better service into more renewals and a stronger reputation.

0K+

Residential units supported across the platform

0.00M+

Prospect and resident conversations handled

each month